Customer Support
We're here to help with all your incontinence and medical supply needs
Emergency Support: For urgent medical needs, please contact your healthcare provider or call 911. For after-hours product emergencies, call 419-720-2232 and follow the prompts.
Send Us a Message
Email Support
support@procomfortmsg.com
Detailed inquiries and documentation
Response within 24 hours
Fax
419-720-2233
Prescriptions and medical documents
Secure healthcare provider communication
Mailing Address
ProComfort Medical Solutions
2550 Tracy Rd. Unit 1519
Northwood, Ohio 43619
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday: 9:00 AM - 3:00 PM EST
Sunday: Closed (Emergency support available)
Holidays: Limited hours (call for availability)
Contact Information
Frequently Asked Questions
How do I know what size incontinence product to order? ▼
Our Product Experts provide free consultations to help determine the right size and absorbency level. Call 419-720-2232 for personalized sizing assistance based on your specific needs.
Do you accept insurance or Medicare? ▼
We work with various insurance providers and can help with documentation for reimbursement. Contact us with your insurance information to verify coverage options.
How quickly will my order ship? ▼
Most orders ship within 1-2 business days. We offer standard, expedited, and overnight shipping options. All packages are sent in discreet packaging.
Can I return opened products? ▼
For health and safety reasons, we cannot accept returns of opened incontinence products. However, we do accept returns of defective items or products shipped in error. See our full return policy for details.
Do you offer bulk pricing for healthcare facilities? ▼
Yes! We offer special pricing for healthcare professionals and institutions. Contact us to set up a professional account with volume discounts and specialized billing options.
Is my personal information kept confidential? ▼
Absolutely. We maintain strict confidentiality and comply with HIPAA requirements for all medical information. Your privacy and dignity are our top priorities.